Your Privacy Is Our Responsibility

Introduction & Overview

999r is a trusted online betting and casino platform for users in Bangladesh. We believe that every user's personal information is a valuable asset, and ensuring its protection is one of our top priorities.

This privacy policy ("Policy") explains how 999r collects, stores, uses, and discloses your personal information. It applies to all activities carried out through our website, applications, and other services. Please read this policy carefully; if you have any questions, contact us.

What Information We Collect

When creating an account, completing a transaction, or using services on 999r, we may collect the following types of information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth — for age verification purposes (only users aged 21 or above may use the platform)
• Mobile number
• Email address
• National ID (NID) or other identity verification document details — where applicable

2.2 Financial & Transaction Information

• Mobile wallet details (bKash, Nagad, Rocket, Upay — account number or user identifier)
• Deposit and withdrawal amounts and timestamps
• Transaction reference numbers

2.3 Technical & Device Information

• IP address and general geographic location
• Browser type and version
• Device type and operating system
• Cookies and session data
• Usage data relating to page visits, clicks, and time spent on the site

2.4 Communication Information

• Records of live chat conversations
• Messages and attachments sent via email
• Details of complaints and support requests

How We Collect Information

We collect information in the following ways:

• Information you provide directly: Data you enter yourself when registering an account, logging in, or filling out deposit / withdrawal forms.
• Automatically collected information: Data collected automatically via cookies, log files, and analytics tools while you use our platform.
• Via third parties: A limited amount of information may be received from trusted partner organisations for identity verification or fraud prevention purposes.

Purpose of Using Your Information

999r uses your information only for the following legitimate purposes:

• Creating, managing, and verifying accounts
• Processing financial transactions including deposits and withdrawals
• Managing bonuses, rewards, and promotional offers
• Providing customer support and resolving complaints
• Preventing fraud, money laundering, and other illegal activities
• Improving platform security and performance
• Providing responsible gaming services and intervening where necessary
• Complying with legal obligations
• Where you have given prior consent, informing you about relevant offers and updates

Disclosure & Third Parties

999r does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

The minimum necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and technology services. These partners are required to use the information in accordance with 999r's instructions.

5.2 Legal Requirements

Information may be provided to relevant authorities in response to court orders, lawful investigations, or other legal obligations.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user data may be transferred, but will remain subject to this policy.

Data Security Measures

We use industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: 256-bit SSL/TLS encryption is used for all data transfers.
• Access Controls: Only authorised staff are granted access to the information they need.
• Regular Audits: Regular technical assessments are conducted to identify security vulnerabilities.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Staff Training: All staff are regularly trained on data protection best practices.

Please note that transmitting information over the internet is not completely risk-free. We work to ensure the highest level of protection, but no method can be claimed to be 100% secure.

Cookies & Tracking Technologies

The 999r platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and running core functions.
• Functional Cookies: Used for language preferences and personalised experiences.
• Analytics Cookies: Used to understand platform usage and make improvements.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit some platform functionality.

Data Retention Period

We retain your information only for as long as necessary or legally required:

• Active account data: for as long as the account remains active, and thereafter for the applicable legal retention period.
• Transaction records: for the period required under financial regulatory laws.
• Communication records: for the period necessary for support quality review and dispute resolution.

When data is no longer needed, it is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Data Portability: The right to receive a copy of your information in a structured format.

Protection of Minors

999r strictly provides services only to users aged 21 or above. We do not knowingly collect or store information from any minor.

Age is verified at the time of registration. If we become aware that a minor has inadvertently created an account, that account and all associated information will be deleted immediately. If a parent or guardian believes their child has registered on the platform, please notify us right away.

Data Security Breaches

If a data security breach occurs and it affects your information, we will notify you as quickly as possible. The notification will include details about the nature of the breach, the potential impact, and the steps we have taken.

If you believe there is suspicious activity on your account or that your information has been compromised, contact us immediately via our 24/7 live chat or at [email protected].

Policy Changes

999r may update this privacy policy from time to time. When changes are made, the updated policy will be published on this page. For significant changes, we will notify you by email or through the platform.

Continued use of the platform after an updated policy is published means you have agreed to the updated policy. We therefore recommend visiting this page regularly.

Applicable Law & Jurisdiction

This privacy policy is governed by applicable law. If any dispute arises relating to this policy, both parties will first attempt to resolve it through discussion. If no resolution is reached through discussion, the applicable legal process will be followed.