Ensure your responsible gaming — with 999r
999r believes that entertainment should be enjoyable, not stressful. Use our protection tools and guidelines to play safely and keep yourself protected.
What is responsible gaming and why is it important?
Online betting and casino gaming can be an entertaining activity, but it should always be enjoyed in a controlled and mindful way. At 999r, we treat responsible gaming as a core foundation of our platform. That is why we provide a range of protection tools and guidance for every member, so that playing always remains a source of enjoyment.
Responsible gaming means staying aware of how long you are playing, how much you are spending, and your mental relationship with the game. Problem gambling is a real issue, and it can sometimes develop gradually. At 999r, we want our members to play not only for the joy of winning, but also with peace of mind.
Please note that 999r is a platform exclusively for people aged 21 and above. Minors are not permitted to open an account or play, and this rule is strictly enforced. Keep your account credentials secure so that underage family members cannot access it.
Our protection tools
Set Deposit Limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately, but increasing it is subject to a set waiting period. This helps you keep your budget under control.
Session Time-Out
You can set a time-out on your account for a specific period — from 24 hours up to 30 days. During this time you will not be able to log in, but once the time-out ends your account will be reactivated automatically.
Self-Exclusion
If you feel that gaming is becoming a problem, request self-exclusion. Once activated, access to your account will be blocked for a set period — or permanently. Promotional communications are also paused during self-exclusion.
Set Loss Limits
Set a maximum amount you can lose within a given period. Once the limit is reached, the system will automatically prevent you from playing further and send you a notification.
Review Betting History
View your complete betting and transaction history at any time. This helps you analyse your own playing patterns and make changes if needed.
Reality-Check Notifications
During long gaming sessions, 999r automatically sends notifications about time elapsed and total amount wagered. This information keeps you aware of your current situation.
Warning signs of problem gambling
If the following situations seem to be happening in your life, it may be time to seek professional support.
- Feeling a strong urge to bet more in order to recover lost money, and being unable to break out of this cycle.
- Cutting back time with family, friends, or at work in order to bet, and playing in secret.
- Spending money set aside for everyday expenses — food, rent, children's education — on bets.
- Trying to stop playing but repeatedly failing, and experiencing restlessness or anxiety as a result.
- Borrowing money or selling assets to fund gambling, or secretly taking money from family members.
- Mood swings that are directly tied to betting outcomes — excessive excitement after a win, intense distress after a loss.
- Lying to family and friends about how much you are playing, or avoiding the topic altogether.
How to use the protection tools
Log in to your account
Log in to your account at 999r and go to the profile menu in the top right corner.
"Responsible Gaming" section
Inside the profile menu, select the "Responsible Gaming" option.
Choose the limit you need
Deposit limits, time-out, or self-exclusion — choose the option that suits your needs.
Get support
For any issue, contact us via our 24/7 live chat or at [email protected] — we provide support in Bengali.
Check in with yourself
Ask yourself the questions below. If most of your answers are "yes", please reach out to us.
Do I play beyond my budget and regret it afterwards?
Do I place bigger bets after a loss to try to recover what I lost?
Do I hide the truth from my family about how much I am playing?
Do I cut into sleep time, work time, or family time to play?
Do I want to stop playing but find that I cannot?
Do I find myself under financial pressure after spending money on bets?
Minor protection and age verification
21+ age requirement
999r is for users aged 21 and above only. Age is verified at registration. If there is ever reason to suspect that a minor is using an account, we initiate an immediate verification process.
Account security
Never share your login credentials with other family members. Use a strong password and change it regularly. Keep it out of reach of underage members of your household.
999r never encourages gaming activity by minors. Age verification is an important step on our platform and we make no compromises on this policy. As a parent or guardian, it is your responsibility to ensure that passwords or login details stored on your device are not accessible to children.
If you need help, contact us
24/7 support team — in Bengali
999r's support team is with you 7 days a week, 24 hours a day. If you have any concerns about your gaming, need to set account limits, or require self-exclusion, contact us directly via live chat or email. Our team provides support in both Bengali and English.
Frequently asked questions — Responsible Gaming
Play with enjoyment,
play with responsibility
Betting at 999r is entertainment — not pressure. Enjoy all our games and protection features mindfully.